Returns & Exchanges
At Rosier Foods, we strive to ensure the highest quality in every bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we offer replacements or refunds for items reported within 48 hours of delivery.
Report the Issue
Contact our support team at [email protected] within 48 hours of receiving your package, including your order number and clear photos of the product and packaging.
Quality Assessment
Our quality assurance team will review your claim to verify the condition of the items and ensure it meets our criteria for a replacement or refund.
Approval Notification
Once reviewed, you will receive an email notification regarding the status of your request and any necessary instructions regarding the disposal or return of the goods.
Resolution Processing
Approved refunds will be credited back to your original payment method within 5-7 business days, or a replacement shipment will be dispatched at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing